Terms and Conditions

Welcome to CookItems! By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before making any purchases or using any of the services we provide.

1. General Information

These Terms and Conditions (the “Agreement”) apply to all visitors, users, and customers of CookItems (the “Website”) and govern the use of our products and services. By accessing and using this Website, you accept and agree to be bound by these terms.

2. Account Registration

To place an order with us, you must register an account. By creating an account, you agree to provide accurate, complete, and current information, and to update it as necessary to keep it accurate. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.

3. Order and Payment

  • Placing an Order: By placing an order on CookItems, you are making an offer to buy the selected products subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price.

  • Pricing: Prices are displayed on the Website in your preferred currency. We reserve the right to change prices without prior notice. Any applicable taxes or shipping charges will be clearly stated during the checkout process.

  • Payment: Payment for orders can be made via credit/debit cards, bank transfer, or other available payment methods provided on our Website. Payment will be processed before your order is shipped.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the delivery address and will be displayed during the checkout process. We use third-party couriers for delivery.

  • Delivery Time: Delivery times are estimated based on the shipping method selected and your location. While we strive to meet these delivery times, delays due to unforeseen circumstances may occur.

  • Shipping Responsibility: The risk of loss or damage to the goods passes to you when the goods are delivered to the address specified in your order.

5. Returns and Refunds

  • Please refer to our Refund and Return Policy for information about returns, refunds, and exchanges. Returns and exchanges are subject to the conditions stated in the policy.

6. Product Descriptions and Availability

We make every effort to ensure that the information on our Website is accurate. However, we do not guarantee the accuracy, completeness, or reliability of the product descriptions, prices, or availability. If a product is unavailable, we will notify you as soon as possible.

7. Intellectual Property

  • Copyright: All content on the Website, including but not limited to text, images, graphics, logos, and designs, is owned by CookItems or licensed to us. You may not reproduce, distribute, or use any part of the Website’s content without our prior written consent.

  • Trademarks: The CookItems logo and all related trademarks, service marks, and other intellectual property are the property of CookItems and are protected by applicable laws.

8. Privacy and Data Protection

By using our Website and services, you agree to our Privacy Policy, which governs the collection, use, and protection of your personal information. We take data privacy seriously and ensure that your information is stored securely.

9. Limitation of Liability

  • Indemnity: You agree to indemnify and hold harmless CookItems, its affiliates, and employees from any claims, losses, damages, or expenses arising from your use of the Website, violation of these Terms, or your infringement of any rights of another party.

  • Limitation of Liability: CookItems will not be liable for any indirect, special, incidental, or consequential damages resulting from the use of the Website or any products purchased.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of VietNam. Any disputes arising from the use of this Website or these Terms will be resolved through binding arbitration in VietNam in accordance with the applicable arbitration laws.

11. Modifications to Terms

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the Website after any changes indicates your acceptance of the updated Terms.

12. Force Majeure

CookItems is not liable for any failure to perform its obligations under these Terms if such failure is caused by circumstances beyond its reasonable control, including, but not limited to, natural disasters, war, labor disputes, pandemics, or failure of third-party service providers.

13. Customer Support

If you have any questions or concerns, please contact our customer support team at 0912333706 or [email protected]. We are available to assist you Monday through Friday, from 8:00 AM to 6:00 PM.