Refund and Return Policy

At CookItems, we are committed to providing a great shopping experience. If for any reason you are not satisfied with your purchase, we are happy to assist you with returns and refunds. Below is our detailed refund and return policy:

1. Return Period

• You can request a return within 7 days from the date of receipt. Please contact our customer service within this time frame to ensure your request is processed.

2. Return Conditions

• The product must be in its original condition, unused, and not damaged or altered.

• The product must be returned with the original packaging, invoice, and any accessories (if applicable).

• If the product has a technical defect or is the wrong item, we will exchange it for a new one or issue a refund.

3. Return Process

• Step 1: Contact our customer service through our hotline or email to request a return.

• Step 2: We will confirm your request and provide instructions on how to return the product.

• Step 3: Once we receive the product, we will inspect it and process the refund within 7 business days.

4. Refund Policy

• Once the product is confirmed for return in accordance with the policy, we will issue a refund to your original payment method.

• The refund process may take 3 to 7 business days, depending on the payment method you used.

5. Cases Where Returns Are Not Accepted

• Damaged products caused by misuse or customer negligence:

  • Products that show signs of misuse, scratches, dents, cracks, or have been altered in any way.

  • Products that are no longer in their original packaging, or that are missing accessories or tags.

• Products returned after the return period (more than 7 days from the date of receipt):

  • To ensure fair treatment for both the seller and the buyer, all return requests must be made within 7 days from the receipt date. After this period, returns will not be accepted.

• Products that are non-returnable by category:

  • Special items or those with specific non-returnable policies (customized products, sale items, perishable goods, or products that cannot be resold).

• Products damaged during transport by third-party carriers or due to customer handling:

  • If the product is damaged during transport by a third-party shipping service or through improper handling by the customer upon receiving the package.

• Products missing original packaging or labels:

  • Products must be returned with the original packaging and tags. If these are missing or altered, we will not accept the return.

• Special orders or custom-made products:

  • Custom-made products or items ordered specifically according to customer specifications are non-returnable.