Return & Refund Policy

At Cookitems, we are committed to providing the best shopping experience. If for any reason you are not satisfied with your purchase, we are happy to assist you with returns and refunds. Please review our detailed return and refund policy below:

1. Return Period

  • You can request a return within 7 days from the date you receive your order.

  • Please contact our customer service team within this time frame to ensure your request is processed.

2. Return Conditions

  • Products must be in their original condition, unused, and free from any damage or alteration.

  • Products must be returned with the original packaging, invoice, and any included accessories (if applicable).

  • If the product has a technical defect or you received the wrong item, we will exchange it for a new one or issue a full refund.

3. Return Process

  • Step 1: Contact our customer service team via hotline or email to request a return.

  • Step 2: We will confirm your request and provide instructions for returning the product.

  • Step 3: Once we receive the product, we will inspect it and process the refund or exchange within 7 business days.

4. Refund Policy

  • Once the product has been confirmed for return in accordance with this policy, we will issue a refund using your original payment method.

  • The refund process may take 3-7 business days, depending on the payment method used.

5. Cases Where Returns Are Not Accepted

  • Products damaged due to misuse or customer negligence:

    • Items showing signs of misuse, scratches, dents, cracks, or alterations.

  • Products not in their original packaging or missing accessories, labels, or tags.

  • Products returned after the return period (more than 7 days from the date of receipt).

  • Non-returnable product categories:

    • Customized products, special orders, clearance or sale items, perishable goods, or items that cannot be resold.

  • Products damaged during transport by third-party carriers or improper handling by the customer after delivery.

For any questions or assistance regarding returns and refunds, please contact our customer service team at:

We are always ready to assist you.