Shipping Policy

At Cookitems, we are committed to providing a seamless shopping experience with fast and reliable delivery for all our products.

Processing and Shipping Time

  • All orders are processed within 24 hours after confirmation.

  • Estimated delivery time is 1-3 business days, depending on your delivery location.

Shipping Fees

  • A flat shipping fee of 30,000 VND applies to all orders, regardless of destination within our service area.

  • The shipping cost will be clearly confirmed before payment is completed.

Delivery Information

  • We partner with trusted delivery providers to ensure your products arrive safely and on time.

  • Please note that delivery times may be affected by unforeseen circumstances such as adverse weather or heavy traffic.

Handling of Goods During Shipping

  • We take full responsibility for the condition of products during shipping, ensuring they arrive safely and in perfect condition.

  • Upon receiving your order, please check the items carefully. If the product is damaged, scratched, or incorrect, kindly note this on the delivery receipt and immediately contact our customer service team via:

Special Conditions

  • Additional charges such as road tolls or parking fees (if applicable) will be the responsibility of the customer.

  • Delivery will only be made to the recipient listed on the order. If there is any ambiguity in the recipient’s details, the delivery may be refused.

For any questions or assistance regarding your shipment, please contact our customer service hotline at +84 878 597 951. We are always ready to support you.